Shipping & Returns
We aim to fulfil your order within 1 - 3 working days from the date of order. Delivery times are estimated at checkout, however, these are subject to change depending on the local customs processing times. Should there be a delay in processing your order, we will be in contact to provide you with supplementary information regarding timescales.
All products are shipped via Royal Mail. The Standard shipping option selected at checkout does not include customer tracking. The Express shipping option selected at checkout includes customer tracking.
IPPS is not liable for any import duties, taxes, and brokerage fees. The customer is responsible for settling the amount due during the importation / customs process.
If you’re looking to return or exchange your order, we're here to help! We offer returns within 14 days of purchase. You can return your product for a different product, or a refund to the original payment method once the returned item is received.
Please note, the following exceptions to our return and refund policy:
- Returned items must have no visible signs of damage or use
To initiate a return, please complete the following steps:
- Reply to your order confirmation email to request which products you would like to return,
- Once approved, please return the item to us.